Android and Windows Phone Gaining Market Share

We last touched base on smartphone mobile operating systems market shares in October 2011. In the previous research Android was the only OS, in the top six operating systems, gaining market share. To discover what has happened over the past year we needed another research of the top mobile operating systems on the market. Through our five month research from April to August 2012 sample of nearly 76.5 million mobile transactions from Scandinavian mobile services we aimed to find out.

The following table reveals the current positions of the top 10 smartphone operating systems as of August 2012. The four months prior to August 2012 express the recent changes in share percentages. For comparison, we have added September 2011 market share percentages for the mobile platforms from our previous study. Non-applicable (NA) indicates the platforms that were not included in the 2011 research either because of low market percentages or because the platform had not be released into the market at that time.

Table 1. Mobile Operating System Market Share Percentages from Scandinavian Mobile Browsing Services from April to August in 2012 with September 2011 reference percentages from previous research (Source: CEM4Mobile Solutions Ltd. 2012)

Platform April 2012 May 2012 June 2012 July 2012 August 2012 Sept.2011
Apple iOS 45.2% 45.6% 44.2% 42.2% 43.5% 33% Android 30.5% 31.6% 32.7% 34.9% 35.6% 28% Symbian OS 15.4% 14.1% 13.7% 13.1% 11.4% 29% Windows Phone 2.9% 3.1% 4.0% 4.7% 4.9% NA Nokia OS 2.6% 2.4% 2.3% 2.1% 2.0% 5% MeeGo 0.8% 0.8% 0.8% 0.8% 0.8% NA Samsung OS 0.8% 0.7% 0.7% 0.6% 0.6% 1% SonyEricsson OS 0.6% 0.5% 0.5% 0.4% 0.4% 2% Blackberry OS 0.5% 0.5% 0.5% 0.4% 0.4% NA Maemo 0.1% 0.1% 0.1% 0.1% 0.1% NA

The table shows that, Apple iOS has maintained the majority of market share but is fluctuating month by month. Android is the second most popular and showing steady growth. Symbian has dropped to third and continues to lose ground. In fourth place there is the Windows Phone, which has nearly 5% market share and is seeing growth on a monthly basis. A graphical depiction of the values from Table 1, minus the September 2011 figures, can be seen below (see Figure1).

Mobile Operating Systems Market Shares Percentage 2012 Line Graph

Figure1. Smartphone mobile operating systems market share shown on a monthly basis from April of 2012 to August of 2012 (Source: CEM4Mobile Solutions Ltd. 2012)

Continuing the analysis, we look at the changes in market share over the five month research. The following Table reveals the market share change percentage by operating system. Positive percentages show growth and negative percentages show loss in market share over the given time period.

Table 2. Mobile Operating System Market Share Change Percentage April-August 2012 (Source: CEM4Mobile Solutions Ltd. 2012)

Platform        % Change
Android              5.03% Windows Phone        2.01% MeeGo                0.02% Maemo                -0.02% Bada                 -0.07% BlackBerry OS       -0.11% SonyEricsson OS      -0.19% Samsung OS           -0.20% Nokia OS             -0.69% Apple iOS            -1.65% Symbian OS           -4.02%

Interestingly, from the market share change percentage above Android is again showing the strongest growth. However, even with such a high growth figure Android still remains second on overall market share. Looking at iOS from the 2011 figures it has managed to increase its market share 10.5%. However in the current research iOS growth has ceased and it is fighting to maintain its current market share. It still remains to be seen if iPhone 5 will place Apple back among the growing platforms. For now it seems that iOS and Android will continue the fight for pole position.

As an honorable mention, Windows Phone has entered the playing field late in the game, obtained nearly 5% market share in less than a year and is showing 2.01% growth. The market share and growth rate percentages are positive signs for the future of Windows Phone. However, if Windows Phone wishes to be the third major platform it will need to show much stronger growth. In our current research Android is growing 2.5 times faster than Windows Phone and both Android and iOS market share percentages are on average eight times greater; leaving a huge gap for Windows Phone to close before it can become a major player.

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Tablet User Engagement: Android vs. iOS

 Comparison on Mobile Web & Mobile Applications

Recently tablets have been getting a lot of air time on the web mostly talking about the new iPad 3. We wanted to go a step farther and look into both of the top tablet operating systems Android and iOS and find out: how they are performing, are there any key points about the users’ behaviors, and just who is leading on individual unique user engagement in mobile web and mobile applications. We are measuring engagement by the average number of pageviews per unique user for each device. The research is a compilation of statistics from Scandinavia.

Starting off in the mobile web side of tablet usage; iOS definitely has the largest market share of users (80%), pageviews (74%) and visits (71%).  However, when looking into the engagement of the individual users, 80% of the Android tablets showed higher engagement than iPad users. The top Android tablet Samsung GT-P1000 Galaxy Tab had nearly three times the amount of pageviews per unique user than iPad.

Pie Chart

On the other hand looking into the engagement of tablet usage in applications it is completely different story.  The overall market share of tablet usage in applications is most definitely dominated by the iPad. iPad has over 99% of the application pageviews, 99% of the total application visits and 97% of the unique users. Only 9% of all Android tablet users used applications. When it comes to the engagement in application usage iPad users exercised more than 4 times the amount of pageviews per unique user than Androids top performing tablet Samsung Gt-P6200 Galaxy Tab and more than 9 times the second place Android Samsung GT-P6800 Galaxy Tab.

Pie Chart

Overall, iPad seems to be the preferred tablet of choice in Scandinavia. Looking at the scarcity of Android application usage it seems that Android tablet users’ use browser based services much more than applications but, are more engaged when using applications consuming more than three times the amount of pageviews per unique user over browser based services. iPad however has 44% users using applications and were nearly 30 times more engaged on application pageviews per unique user counts than on the browser based services. Although Android tablets lack dominance of overall market share, they do take first in user engagement on mobile web browsing services; leaving iPads the engagement gold for mobile market dominance and application usage engagement in Scandinavia.

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CEM Engagement Research: Lumia 800, iPhone 4S and Samsung Galaxy SII

New Survey from CEM4Mobile Solutions

How do they rank against each other? Over the past several years CEM4Mobile Solutions, the provider of innovative Customer Experience Management (CEM) solutions and services for Mobile Operators and Service Providers, has been monitoring different trends in the mobile market. This time we analysed the flagship smartphone products from Nokia, Apple and Samsung. How equally these ‘ecosystem drivers’ engage their owners in content services?

The research included sample data from 1 December 2011 to 19 February 2012 comprising 24.9 million transactions from 1.8 million users who executed 8.4 million visits with mobile optimised services in the Nordic countries.

We wanted particularly to understand how equally the devices and their operating systems, Windows Phone, Android and iOS, are engaging their users. We selected the following Key Performance Indicators (KPIs) which all enlighten engagement from different angles:

  • Return Rate: the average amount of times user has returned to the service
  • Click Depth: average amount of page views generated within a visit
  • Bounce Rate: percentage of visitors who entered the site and left immediately
  • Average visit length: averageamount of time visitors spent on the site per/ visit

In addition we analysed usage patterns on WiFi versus mobile data usage and possible differences how well the devices are encouraging their owners to access the services through multiple access channels namely WiFi, Internet APN and WAP Gateway.

The Results

Are highlighted in the following table with the best engagement values in bold and underlined:

Apple iPhone 4S Samsung Galaxy S II Nokia Lumia 800
Sample
Transactions 17.111.898 6.392.800 1.363.903
Interactions 6.181.029 1.851.601 371.990
Engagement
Return rate 4,35 7,39 4,56
Click depth 2,77 3,45 3,67
Bounce Rate 44,58 35,67 34,63
Avg. visit length 262 301 318
Access type
WiFi traffic 65 % 49 % 43 %
Mobile Internet traffic 35 % 50 % 56 %
WAP traffic 0 % 1 % 1 %

Source: CEM4Mobile Solutions Ltd

Based on the KPIs the fiercely competing devices reach the following positions on the engagement podium:

Apple iPhone 4S Samsung Galaxy S II Nokia Lumia 800
Return rate 3 1 2
Click depth 3 2 1
Bounce Rate 3 2 1
Avg. visit length 3 2 1

Source: CEM4Mobile Solutions Ltd

Some Conclusions

Results are awesome and encouraging for Nokia. Lumia took the first positions on all the other than the Return Rate where Samsung was able to reach the pole position. Galaxy users are the most loyal towards to the services and returned in average more than 7 times in the analysed ten weeks period.

Results for Apple were surprisingly lame across all the KPIs. In the light of this survey the flagship products from other vendors have been able to bypass iPhone in terms of service engagement. This may have something to do with the fact that Apple decided to postpone the iPhone 5 launch from 2011.

Lumia users possess the greatest in-service figures, where the Lumia users consumed the highest amount of pages within a visit (3,67) and spent the longest time in the service.

iPhone users are the most aggressive WiFi connection users with total of 65% of users visiting services through wireless hotspots. Lumia is likely to please mobile operators because the users seem to use considerably more mobile network as the access point (57%) compared to iPhone (35%) and Galaxy (51%) users.

This survey didn’t seek to measure market shares but the transaction figures show that iPhone is a very popular handset in the Nordic countries. Lumia was released to the market just in December and in the light of the transactions the take up has been good.

Transactions from the mobile applications were not included to this survey because there was not yet statistically sufficient sample available from Windows applications. From the device engagement point of view things look encouraging for Nokia but as highlighted in our earlier research found at: (http://www.cem4mobile.com/blog/posts/key-mobile-market-trends-ii-mobile-apps-vs-mobile-browsing/) mobile applications produce a higher service loyalty than mobile browsing and thus it is crucial for Nokia to get enough appealing applications available to the Windows Marketplace and to the end-users handsets.

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