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For Mobile Network Operators

The single biggest challenge for the telecoms industry over the next coming years will be managing the customer experience end-to-end. Learn More…

For Mobile Service Providers

By every measure, mobile is exploding. Companies throughout all verticals from banks, media, telecom, retail to utilities and transportation are all introducing mobile services. Learn More...

CEM4Mobile Solutions Exibiting at the Mobile World Congress 2012 in Barcelona

On display and live demos will include: Innovative Customer Experience Solution for Mobile Network Operators and Service Providers to Increase customer loyalty, retention and profitability.

CEM4Mobile Solutions is exhibiting together with Qosmos at Mobile World Congress in Barcelona. The solution enables companies to improve their customer dialogue, increase the number of satisfied and loyal customers as well as maximize the amount of brand advocates through mobile.

Visit Hall 2, stand 2A70 and see CEM4Mobile in action.

Our solution in a nutshell

Collect customer experience data from mobile networks, services and users with systematic and sustainable methods
Analyze data and gain insight according to:
- the behavior in different mobile user segments
- device family and type related behavior patterns
- service specific behavior
- network performance related end-2-end experience
- user values and opinions related behavior

Measure customer advocacy and emotion
Understand customer interactions across multiple channels
Create and maintain dashboards for different stakeholder groups within your organization
Monitor business-critical Key Performance Indicators